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Terms and Conditions of Booking

ATTENTION GENERAL PUBLIC
This website has been designed solely for aid travel professional offer you, their clients with the best quality of products and services to Latin America and beyond. For booking NWT International services please contact your preferred Travel agent

AGENTS
Reservations for Latin America can be made by submitting an on-line request via NWTInternational.net or by consulting one of our specialized agents.

DEPOSITS & FINAL PAYMENTS
Appropriate deposit or full payment including travel insurance premium must be paid by credit card or agency cheque at time of booking as follows:

  • 45 days or MORE prior to departure: CAD$350 per person, followed by full payment 44 days prior to departure. Bookings containing airfare must include full amount of airfare plus stated deposit
  • 44 days or LESS prior to departure: 100% of the total price

NWT International reserves the right to cancel your booking if full payment is not received by the scheduled due date. Unless you are notified in writing that your booking has been automatically cancelled due to insufficient payment, your booking remains confirmed and full payment is due as per NWT International’s payment schedule outlined above.

CREDIT CARD PAYMENTS
The use of a credit card number to apply deposit and/or final payment indicates your compliance with these booking Terms & Conditions, whether or not you have actually signed the appropriate draft. Verbal authorization of your credit card confirms your reservation.

TRAVEL DOCUMENTS
NWT uses electronic ticketing. Upon receipt of full payment and all applicable fees, electronic tickets/vouchers will be issued between 30 and 14 days prior to departure. For reservations made 7 days or LESS prior departure, e-tickets/vouchers will be made available within 24 to 48 hours.

CHANGE FEES
If you wish to make any changes to your booking after your reservation has been confirmed, change fees are as specified below apply. Change fees are in addition to any price differential resulting from selection of a higher-priced alternative. Customers are responsible for any such difference in price. Refunds will not be issued for any difference on a lower-priced alternative.
Name changes are not permitted.
7 days or MORE prior to departure: Any change to itinerary (including hotel, excursion/tour etc): $50 per amendment. For bookings containing airfare, airline’s penalty applies plus any applicable difference on fare.
6 days or LESS prior to departure: Any change to itinerary (including hotel, excursion/tour etc): 25% of total price. For bookings containing airfare, airline’s penalty applies plus any applicable difference on fare.
Note: Any changes other than those specified above that you wish to make to a confirmed booking 21 days or less prior to departure will be treated as a cancellation. Cancellation fees are applicable as outlined below.

STANDARD CANCELLATION POLICY
Refunds for cancellation of a reservation will only be taken into consideration once notice is received in writing at the office of NWT International. Charges for cancellation are as follows:

  • 45 days or MORE prior to departure: CAD$350 per person*. (For bookings containing airfare, airline’s rules apply).
  • 44-21 days prior to departure: 50% of total price*. (For bookings containing airfare, airline’s rules apply).
  • 20 days or LESS prior to departure: 100% non-refundable**.

*Cancellation fees are a liquidated damage to compensate NWT’s for prepayments made on advance booking of travel services, and for administrative costs involved in processing a cancellation.
**Total price due and/or paid to NWT International.

INSURANCE
NWT strongly recommends the purchase of Cancellation Insurance at time of booking or other sufficient traveler’s insurance. Government health plans have severely cut back their coverage of out-of-country medical care
Note: Insurance premiums are non-refundable and must be paid at time of booking.

REFUNDS
No reimbursements or refunds will be issued for unused travel services or any component of the package. Refunds are not granted for bookings cancelled due to inclement weather or illness; these must be claimed through your travel insurance. No guarantee is provided or warranted that any refund will be available.

REPORTING OF INCIDENTS
Regardless of NWT International’s liability, any incidents including injuries, service cancellation or problem, or dissatisfaction must be reported by writing to NWT Manager within 15 days of occurrence, no claims will be accepted past the stated period

GENERAL

VALIDITY OF RATES
Prices confirmed for your NWT package are the lowest available for the dates and package selected at time of booking. Our intent is to provide you with the vacation you have selected, at the price in effect at time of booking. Should the price of your vacation increase for any reason by more than 7% BEFORE full payment of the initial quoted price is made, cancellation may be made without charge provided you advise us in writing within seven (7) days of your receipt of notice of the increase. A full refund will then be issued within 14 days of our receipt of your written cancellation (For bookings containing airfare, airline’s rules apply). NOTE: This price guarantee does not apply to fuel surcharges, airline-imposed taxes and other fees (service charges included) and/or government/quasi-government agency taxes and other fees (service charges included) increases imposed beyond our control.

CURRENCY
All rates are quoted in Canadian funds, unless otherwise indicated based on exchange rates, fuel cost, taxes and other fees valid at time of booking.

INCLUSIONS AND EXCLUSIONS

PRICES DO INCLUDE
Selected combination of flights, accommodation, airport-hotel transfers at destination and/or car rental, and any other inclusions as specified for product selected as confirmed at time of booking.

PRICES DO NOT INCLUDE
Taxes and service charges unless otherwise stated. Applicable government taxes and other fees (service charges included) and any costs incurred en route to and from the destination, meals and/or alcoholic beverages (unless specified), local excursions purchased at destination, telephone calls, tips, laundry, items of a personal nature and personal services not specified as

IF WE MOIDFY YOUR BOOKING
Sometimes reserved accommodations become no longer available for reasons such as unexpected maintenance or overbooking. In such cases, substitute accommodation of equal or greater quality will be provided. If for any reason, after confirmation, a hotel change or other changes occur with your travel arrangements such as:

  • change of destination;
  • change of departure or return by more than 16 hours;
  • change of accommodation standards;
  • change of the routing requiring additional travel identification or documentation without sufficient time to obtain this documentation before departure.

NWT International will contact you at the earliest convenience upon receipt of notification from the concerned supplier prior to departure. In this case, NWT offers the following options:

a. Acceptance of the change as offered;
b. Selection of an alternate package with NWT International, based on availability. Any price differential resulting from substitution with a lower-priced alternative will be refunded. You are responsible for payment of any difference in price based on substitution of a higher-priced alternative of their choice;
c. Cancellation of your vacation with a full refund of price paid to NWT (For bookings containing airfare, airline’s rules apply).

LIABILITY

LIABILITY OF SUPPLIERS
NWT International makes arrangements with third-party suppliers who provide travel services such as flights, cruises, hotels, airport-hotel transfers, sightseeing, car rental or other activities included in your package tour. Although we attempt our best to deal with the most reputable suppliers, we are not responsible for their acts and omissions. Travel services are subject to conditions imposed by these third-party suppliers, and their liability may, in turn, be limited by their tariffs, conditions of carriage as well as international conventions and arrangements. Conditions of Carriage apply to flights bound to and from your destination, some of which limit or exclude liability. For air carrier liability and options available to you regarding loss, damage or delay of your baggage consult your carrier and submit any claims directly to their website. NWT International does not assume any responsibility for schedule changes made by the airline, or any additional costs (accommodation, meals, etc) incurred due to any flight delays or misconnections. Additional hotelier terms and conditions may apply.

LIABILITY OF NWT INTERNATIONAL
NWT International assumes no responsibility for any claim, loss, damage, cost or expense arising out of personal injury, accident or death, loss, damage, delay of baggage or other property, or delay, inconvenience, loss of enjoyment, upset, disappointment, distress or frustration, whether physical or mental, resulting from any of the following:

  • The act of omission of any party including suppliers other than NWT International or its employees;

  • Sickness, theft, labour dispute, mechanical breakdown, quarantine, government actions, weather, or any other cause beyond our direct control;

  • Your failure to obtain the documentation required for your trip such as passports, visas, and certificates (in which case you are not entitled to any refund);

  • Your failure to follow instructions including but not limited to airport departure times, baggage handling, and check-in/checkout times;

  • Cancellation or change for any reason in the travel services offered. We reserve the right to cancel or substitute travel services with a comparable alternative at our discretion. If we must cancel your booking entirely, NWT International’s liability will be limited to a refund of all monies paid (For bookings containing airfare, airline’s rules apply).

  • A full refund, however, will not be granted in situations where cancellation of travel must be made by NWT International for reasons of which are beyond its control (i.e. force majeure situations such as inclement weather conditions, riots, etc.) and where NWT’s contractual obligations with its suppliers does not allow for reimbursement of the sums paid to the supplier on behalf of the customer.).

  • After departure, if the services included in the vacation cannot be supplied or there are changes in an itinerary for reasons beyond the control of the Company, the Company will arrange for the provision of comparable services. Any resulting additional expense will be the responsibility of vacation participants, and any resulting savings will be refunded by the Company to vacation participants.

NWT International reserves the right to decline any passenger at any time.
Hotel ratings are based on NWT’s interpretation within a same destination and may differ from ratings reported elsewhere. Living conditions at destination may differ from those in Canada.
Prices confirmed at time of booking supersede any pricing indicated in any previous Latin America brochure, flyers, email advertising or any previous quotations.

All information provided to NWT International and NWTInternational.com remains confidential.
These conditions apply to reservations made between January 1, 2011 and December 31, 2011, for travel completed between January 1, 2011 and December 31, 2011.